Complaint Handling Reviews

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Report – Police Scotland – PIRC/00626/25

25 Feb 2026
Content

The Complaints

The complaints in this case arose after the applicant was arrested by Police Scotland in relation to an ongoing neighbour dispute.

We have reviewed the handling of three complaints, namely that: 

  1. The applicant was unlawfully arrested in 2021 for an offence against his neighbour, as the CCTV did not show what the officers claimed it did.

  2. Officers placed inaccurate information on police systems in relation to what was contained within the CCTV footage.

  3. During the period 2020 to 2022, the applicant was dissatisfied with the action taken in relation to the incidents reported to the police regarding his neighbours on a [Named] street. 

Police Scotland's Decision

Police Scotland did not uphold any of the applicant’s complaints. 

Our Findings

We have found that Police Scotland handled all of the applicant’s complaints to a reasonable standard. 

However, we have identified a learning point in relation to Police Scotland’s complaint handling. Specifically, our learning point relates to the appropriate use of Front Line Resolution. 

Our learning point should be implemented by Police Scotland within two months of the date of this report.

Police Bodies: Police Scotland

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