Complaint Handling Reviews

The Complaints

The complaint in this case arose after the applicant was notified by a solicitor that he was being summoned to court for an alleged theft and assault offence. We have reviewed the handling of one complaint, namely that: 

• Police Scotland misidentified the applicant as being responsible for an offence, which has led to him being cited for court proceedings. 

Police Scotland's Decision

Police Scotland did not investigate the applicant’s complaint.

Our Findings

We have found that Police Scotland did not handle the applicant’s complaint to a reasonable standard.  

Consequently, we have made a single recommendation to address the shortcomings in Police Scotland’s handling of the complaint. In summary, we have recommended that Police Scotland record the applicant’s complaint as a relevant complaint about the police, engage with the applicant, and provide him with a response. 

Our recommendation should be implemented by Police Scotland within two months of the date of this report.

Police Bodies: Police Scotland