Complaint Handling Reviews

The Complaints

We have reviewed the handling of three complaints, namely that:

1. A police officer spoke to the applicant unprofessionally and had a poor attitude;
2. A police officer sent misleading or inaccurate information to the Driving and Vehicle Standard Agency, and; 
3. A police officer may have breached their police powers, data protection regulations and police systems to find out who was driving the vehicle at that time.
    

Police Scotland’s Decision

Police Scotland did not uphold the applicant’s complaint.  

Our Findings

We have found that Police Scotland handled complaints 1 and 3 to a reasonable standard but not complaint 2.