Complaint Handling Reviews

The Complaints

The complaints in this case arose after the applicant contacted Police Scotland to report ongoing issues with his neighbours and that he had received anonymous letters which he considered to be hate mail.

We have reviewed the handling of one complaint, namely that: 

• Police discriminated against the applicant and he was not given ‘equal opportunities’.

Police Scotland's Decision

Police Scotland did not uphold the applicant’s complaint. 

Our Findings

We have found that Police Scotland handled the applicant’s complaint to a reasonable standard. 

However, we have identified a learning point in relation to Police Scotland’s handling of the complaint. In summary, our learning point relates to the complaint response being particularly lengthy and the language used throughout. 

Our learning point should be implemented by Police Scotland within two months of the date of this report. 

Police Bodies: Police Scotland