Complaint Handling Reviews

The Complaint

The complaint in this case arose after the applicant’s wife (Mrs A) reported that her purse had been stolen.

We have reviewed the handling of a single complaint, namely that:

• Police Scotland carried out insufficient investigation in relation to Mrs A’s crime report.

Police Scotland’s Decision

Police Scotland did not uphold the applicant’s complaint.

Our Findings

We have found that Police Scotland handled the applicant’s complaint to a reasonable standard. Separately, we have made a learning point about how Police Scotland categorised the complaint. Our learning point should be implemented by Police Scotland within two months of the date of this report.