Service standards
20 Jan 2026
Content
We are committed to treating everyone with dignity, fairness and respect, to positive communication and to providing a high-quality service for members of the public.
These standards set out the steps we will take to support people, as well as the standards of correspondence we expect of our staff and from members of the public.
We take a zero tolerance approach to any form of abuse of our staff and these standards outline the steps that we can and will take to protect them.